Emerging Markets - Technology Field Technician

This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

$70000 - $100000 / year

Compensation & Benefits:

• Average $70,000 to $100,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package and a company vehicle
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include: • Perform onsite service, installations, and product support across the area of responsibility. • Install Carlson Machine Control on various customer machines. • Install GPS base stations. • Measure up and calibrate machines. • Train operators on use of Carlson Grade software. • Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products. • Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager. • Document machine information and repairs completed on work order, including parts and fluids used. • Maintain a clean work area, as well as care for all shop tools, machines, and equipment. • Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility • Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. • Monitor customer satisfaction. • Profile customer’s machines, vehicles, and demographic information. • Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions. • Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s). • Perform follow-up calls at customer locations on wholegoods and major parts and service sales. • Provide technology updates and solutions. • Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products. • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. • Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: • 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work • Experience in GPS or machine control technology is preferred but not required • Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday • Strong computer skills • Strong communication skills • Excellent customer service skills • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship